Give your customers real-time CCTV monitoring, human-verified alerts, agreed response and ongoing system oversight—without building your own monitoring operation.
Visualitic operates behind your business. You keep the customer relationship, the installation work and the local service. We provide the monitoring capability that turns the systems you install into services your customers keep paying for.
Most integration businesses feel the same pressures. A managed CCTV monitoring service addresses them — using the systems you already design, install and maintain.
Projects are won, delivered and closed. Without a service layer, every month starts from zero — and the value you created keeps working for someone else.
Cameras and recorders are increasingly bought on price. Competing on hardware alone leaves less room in every quote, year after year.
Customers increasingly expect their CCTV to be watched, managed and maintained — not just installed and left running.
A monitoring center, trained analysts, documented procedures and around-the-clock staffing is a significant operation to build and run yourself.
Many installed CCTV systems generate alerts that no one verifies or acts on. Closing that gap is a service opportunity that belongs to the integrator.
The more of the customer's operation your service touches, the harder you are to replace. Monitoring makes you part of how their site runs every day.
Help your customers get more from their CCTV systems — while creating a strong, predictable recurring revenue stream for your business.
Most commercial CCTV systems do their core job well: they capture footage and raise alerts. What they don't provide is a managed response — someone watching in real time, verifying what an alert actually shows, and following an agreed procedure when it matters.
That gap is where footage becomes evidence after the fact instead of action in the moment. And it is a gap your customers increasingly notice.
The integrator who closes it owns the conversation — and turns a completed installation into a service the customer relies on every day.
Visualitic runs the monitoring operation so you can offer a complete managed CCTV service to your customers — without hiring analysts, building a monitoring center or developing a platform.
Connected cameras are monitored against rules agreed for each customer site — scope, schedules and priorities defined up front.
Trained analysts review events as they happen, separating genuine incidents from routine activity before anyone is contacted.
Every site follows documented response procedures agreed in advance — who is contacted, in what order, and what happens next.
Where the agreed procedure calls for it, verified events are escalated for dispatch to the appropriate responder.
Offline cameras, blocked views and degraded images are flagged on an ongoing basis — creating natural service and upgrade conversations for you.
Structured, time-stamped event records and reporting your customers can rely on — and that demonstrate the value of the service month after month.
The partner model is built around one principle: the customer relationship is yours, and it stays yours. Visualitic operates behind you.
Nothing is improvised. Monitoring scope, contacts and response procedures are agreed for each customer site before the service goes live.
A connected CCTV system raises an event within the monitoring scope agreed for that site — after hours, around access points, or wherever coverage has been defined.
A trained analyst reviews the event in real time. Routine activity is filtered out; genuine events move forward. Your customers hear about what matters.
Verified events follow the response procedure agreed for that site — notifying the right contacts in the right order, with dispatch where the procedure calls for it.
Time-stamped event notes, camera references and structured reporting give you and your customer a clear record of what happened and what was done.
The service supports existing CCTV systems as well as new installations — which means the customers you have already served are the natural place to start.
Every site you have installed or serviced is a candidate for monitoring. Revisit your installed base with a new reason to call: an ongoing service that gets more from the system the customer already owns. Technical compatibility is confirmed during onboarding, so there is no guesswork on either side.
Design new systems with monitoring in mind and present a managed service alongside the installation — so the relationship starts with recurring revenue built in, and the customer gets a working service from day one rather than a system they have to manage alone.
How the service is presented to your customers is your decision. Visualitic operates behind the partner in every model.
The service is delivered under your brand. Your customers deal with your business; Visualitic provides the monitoring capability behind it.
The service is presented jointly — your local expertise and relationship alongside Visualitic's monitoring operation.
Monitoring is built into your existing service agreements as part of a broader offering you already provide.
You don't need to commit your whole customer base to find out whether this works for your business. A pilot keeps it simple and low-risk.
The short answers, up front. More detail is a conversation away.
No — the opposite. The customer relationship is yours and stays yours. You continue to provide system design, installation and local service. Visualitic operates behind you, and the model is built to strengthen your retention, not compete with it.
Yes. The service supports existing CCTV systems as well as new installations. Technical compatibility for each site is confirmed during onboarding.
No. Visualitic provides the monitoring center operation, trained analysts, response procedures, dispatch, camera-health oversight and reporting. You keep doing what you already do well — design, installation and local service.
That's your choice. The service can be delivered partner-branded, co-branded or embedded within your existing service agreements. The right model is agreed during onboarding.
A monitored system is a system the customer relies on every day — and a monthly service is a monthly reason to stay with the business that provides it. Monitoring deepens the relationship and increases the lifetime value of every system you have installed.
Visualitic works with partners across Canada and the United States. Service availability for your region is confirmed during onboarding.
Questions about the underlying monitoring service? See the full FAQ.
Tell us about your company and the customers you serve. We'll walk you through the partner model, delivery options and what a one-customer, one-site pilot would involve — no obligation, no pressure.
If you run a commercial or industrial site and want monitoring, verification and reporting for your own cameras, Visualitic also works directly with operators.
